Last updated: 14 August 2026
This Privacy Policy explains how Enriquez Cleaning Services collects, uses and protects the personal information you provide to us, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Enriquez Cleaning Services is a trading name of Green World FM Group Ltd (registered in England & Wales, company number 14980504). We provide commercial, office and specialist cleaning services across London.
For any privacy question or request, contact us at:
- Email: info@enriquezcleaning.co.uk
- Phone: (020) 3951 3904
Green World FM Group Ltd is the data controller responsible for your personal data.
What information we collect
When you contact us or request a quote or site visit — through our website form, by email or by phone — we may collect:
- Your name and the business or organisation you represent;
- Your contact details (email address, phone number, and premises location or postcode);
- Details of the cleaning service you are enquiring about, including schedule, size of premises and any requirements you choose to share;
- Any other information you include in your message.
When you browse the website, our hosting and any analytics or security tools may also process technical data such as your IP address, browser type and pages visited, for the purposes described below.
Why we use your information and our lawful basis
- To respond to your enquiry, prepare a quote and arrange a site visit — on the basis of taking steps at your request to enter into a contract, and our legitimate interest in responding to potential clients.
- To provide and manage our cleaning services where you become a client — to perform our contract with you.
- To keep our website secure and working correctly — on the basis of our legitimate interest in protecting our systems and preventing misuse.
- To meet legal or regulatory obligations — where the law requires us to keep certain records.
We only send marketing communications where you have asked us to or where we are otherwise permitted to do so, and you can opt out at any time.
How long we keep it
We keep enquiry information only for as long as needed to respond to you and, where relevant, to manage our working relationship and meet our legal obligations. Enquiries that do not lead to a service are deleted or anonymised once they are no longer needed. Records relating to clients are retained for the period required by law (for example, for accounting and tax purposes).
Who we share it with
We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example our website hosting, email and IT providers — and only so they can perform those services for us under appropriate confidentiality and data protection terms. We may also disclose information where required by law.
Cookies and analytics
Our website may use cookies and similar technologies to make the site work, to remember your preferences and, where enabled, to understand how the site is used so we can improve it. You can control cookies through your browser settings. Where analytics or non-essential cookies are used, we will seek your consent where required.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal data we hold about you;
- Ask us to correct information that is inaccurate or incomplete;
- Ask us to delete your data, or to restrict or object to how we use it, in certain circumstances;
- Ask us to transfer your data to another provider where applicable;
- Withdraw consent at any time where we rely on consent.
To exercise any of these rights, contact us using the details above. We will respond within one month.
Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “last updated” date.